Privacy policy

Contact

After reviewing this policy, if you have further questions, require more information about our privacy practices, or wish to make a complaint, please contact us by e-mail at Hellow@writepatheducation.com or by mail using the details provided below:

GISE AUSTRALIA PTY LTD., Suite 551, Shop 25, 46 Hibberson Street, Gungahlin ACT 2912, Australia

Collecting Personal Information

When you visit our Site, we collect specific information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can identify an individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Content Generated by Members

Any content generated by members, including journal entries or task submissions, will be processed as part of our normal operation of receiving content and generating feedback. Once this process is complete, such content will be removed to respect and protect the privacy of our members.

Device information

• Purpose of collection: To ensure the Site loads correctly for you and to conduct analytics on Site usage to optimise our Site.
• Source of collection: This is automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: Shared with our processor Shopify and any necessary third-party vendors for the Site.
• Personal Information collected: Information includes the version of your web browser, IP address, time zone, cookie information, the sites or products you view, search terms, and how you interact with the Site.

Order information

• Purpose of collection: To provide you with products or services to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: This information is collected directly from you.
• Disclosure for a business purpose: Shared with our processor Shopify, sales channels, payment gateways, and shipping and fulfilment apps.
• Personal Information collected: This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

• Purpose of collection: To provide customer support.
• Source of collection: This information is collected directly from you.
• Disclosure for a business purpose: Shared with our processor Shopify and other necessary third-party vendors for the Site.
• Personal Information collected: This includes any information you provide to the Site to enable customer support.

Minors

Our Site is not intended for individuals under the age of sixteen. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
• We may share your Personal Information with other third-party vendors to enable sales transactions and to meet obligations from these transactions.

Behavioural Advertising

As stated above, we use your Personal Information to offer you targeted advertisements or marketing communications that we believe may be of interest to you. For instance:

• We employ Google Analytics to gain insights into how our customers use the Site. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Additionally, you can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your Site usage, your purchases, and your interactions with our ads on other websites with our advertising partners. Some of this information is directly collected and shared with our advertising partners, and in some instances, it's done through the use of cookies or other similar technologies (which you may agree to, depending on your location).
• We utilise Shopify Audiences to present ads on other websites to consumers who have made purchases with other Shopify merchants and who may be interested in our offerings. We also share information about your Site usage, your purchases, and the email address linked to your purchases with Shopify Audiences, through which other Shopify merchants may extend offers to you.

For more information about how targeted advertising operates, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We employ your Personal Information to provide our services, which include offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you informed about new products, services, and offers. Additionally, by using a social login to access our services, you agree to receive occasional emails from WritePath Education regarding updates, promotions, and informational content relevant to our services. You may opt-out of these communications at any time through the unsubscribe link in the emails or by managing your preferences in your account settings.

Retention

When you place an order through the Site, we will keep your Personal Information in our records unless you ask us to delete this information. For more information on your right of erasure, please refer to the 'Your rights' section below.

Automatic decision-making

If you reside in the EEA, you reserve the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making legally impacts you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor, Shopify, employs limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses linked to repeated failed transactions. This blacklist lasts for a brief period of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist lasts for a few days.

Do Not Track

Please be aware that due to the lack of a consistent industry interpretation of "Do Not Track" signals, we do not modify our data collection and usage practices when we detect such a signal from your browser.

Changes

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

As stated earlier, if you wish to lodge a complaint, you can reach us via e-mail or postal mail using the contact information provided in the "Contact" section above.

If you are not satisfied with our response to your complaint, you maintain the right to file your complaint with the relevant data protection authority.

 

Last updated: 12 DEC 2023